If you are not fully satisfied with your order, we give our UK customers up to 30 days (after the receipt of goods) to return the product(s) to us for a REFUND after trying them on. We only authorise returns that are returned in the same condition as received, with original tags attached and placed back in original packaging. Products must be returned to us in a re-saleable condition (i.e. with no visible wear and tear/damage). Boots have to be packaged, if they are taped over and not covered we will deduct £7-10 to replace the box (depending on brand)
UK Customers - how should I return my parcel ?
Send the item to:
GLS Clothing
51 dock street
Strabane
Co.Tyrone
BT828EE
Along with order number and reason for return.
Exchange:
If you'd like an exchange please leave note of the size needed along with £3.50/€5 this pays part of postage as we pay the rest.
IF A PARCEL IS RETURNED WITHOUT PAPERWORK ENCLOSED WITH THE GOODS, IT IS IMPOSSIBLE FOR US TO IDENTIFY THE SENDER IN ORDER TO ISSUE A REFUND FOR THE PARCEL
We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a tracking number.
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any lost items. Using a tracked service will enable you to claim from your chosen delivery company in the unfortunate circumstance that a parcel may go missing.
Please keep your postage receipt safe until your return has been processed.
Your refund for the total value of the returned item/s (excluding original postage paid this also includes Free delivery ( UK & ROI customers minus £5 or the postage originally paid irrespective if postage is paid for/Free) will be issued to the payment method used to pay originally for the item.
We aim to process returns within 2-7 working days of receiving them. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 7 working days to clear into your account. Refunds will be made to the account used to make the original purchase ONLY
If after 30 working days of returning your item you have not been refunded, please contact us at glsworkwear@outlook.com along with order number
Return Address -
GLS Clothing
51 dock street
Strabane
Co.Tyrone
BT828EE
Please note – UNDERWEAR is non-returnable due to hygiene reasons
Please note if you return your items outside of the 30 day return period, the item/s will be returned back to you.
*If tags have been removed or tampered with in any way - this deems the item non-returnable/refundable*
The item/s will be refunded to you for you to re-order if this is necessary.
We regret that we do not provide free returns labels, so return postage is at the customers expense.
We do not store personal or financial information in the processes of payment, nor did we share this information with 3rd parties
